Technical Support Executive is a profile where a trained person who listens to the requirements/changes/faults reported by the client or end-user analyzes them and provides appropriate solution to the same by diagnosing them personally or with the help of respective team either over a phone, email, chat or face to face
It may include :
✓ Enterprise assistance to software product of the company.
✓ Installation & configuration of systems required for softwares.
✓ Diagnosing hardware/ software faults.
✓ Fixing the forgotten passwords, virus or email issues.
✓ Monitoring & maintaining of networks of an organization.